Business Services Administrator (Specialist NDIS)

• Full-Time Permanent Position in Bokarina 
• Increase your take-home pay with Salary Packaging 
• Join a supportive team with opportunities to grow and develop your career

Community Solutions Group makes a difference in people's lives by supporting them to achieve their goals and progress on their pathway to possibilities. We specialise in delivering Support Coordination, Psychology and Positive Behaviour Support services, helping people navigate the NDIS, build independence, and achieve meaningful outcomes that enhance their wellbeing and quality of life.

As part of the Endeavour Foundation Group, we're committed to creating positive outcomes for the people and communities we support.

As Community Solutions continues to grow, we have an exciting opportunity for a Business Services Administrator to join our Specialist Services team in Bokarina.

Reporting to the Business Lead (NDIS & Community), you will be the first point of contact for NDIS Specialist Services enquiries, providing exceptional customer service while supporting client onboarding, referral management, administration, and billing functions.

This role is ideal for a highly organised administrator who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service.

• Provide a professional and welcoming experience for NDIS participants, families, and stakeholders via phone and email
• Prepare and complete onboarding documentation for Support Coordination and Positive Behaviour Support services
• Monitor and follow up outstanding onboarding requirements to ensure timely commencement of services
• Manage shared inboxes, responding to and redirecting enquiries as appropriate
• Assist with invoicing, billing activities, and account follow-ups
• Maintain accurate client records, spreadsheets, caseload data, and service information
• Provide administrative support to the wider Specialist Services team

You are a confident communicator, strong administrator, and someone who enjoys working with both people and systems.

• Previous experience in a busy administrative or customer service role
• Excellent time management, organisation, and prioritisation skills
• Strong attention to detail and high levels of accuracy in data entry and record keeping
• The ability to manage multiple tasks and competing deadlines
• Experience using Microsoft Office, particularly Outlook, Word, and Excel
• Well-developed communication skills and a positive, professional approach
• The ability to work both independently and collaboratively within a team

• Knowledge of the NDIS and related systems such as Carelink and D365
• Experience in onboarding, invoicing, billing, or compliance-related administration
• Experience supporting a disability, healthcare, or community services team

• Salary Packaging up to $15,900 tax free, plus an additional $2,650 for meals and entertainment
• Use your pre-tax income to purchase a new or used car
• Discounts on Corporate Private Health Insurance, selected Kia vehicles, and Harvey Norman products
• Discounted family gym memberships through Fitness Passport
• Supportive induction and ongoing learning opportunities
• 6 weeks paid parental leave for primary carers
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

We'd love to hear from you. Please click Apply to submit your application and join #TeamPossible today!

Community Solutions Group is part of Endeavour Foundation, one of Australia's largest employers of people living with disability. We are committed to fostering a diverse, inclusive, and accessible workplace where everyone has the opportunity to thrive.

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD communities, LGBTQI+ individuals, and people with disability. We are committed to adjusting our recruitment process to ensure accessibility and support for every applicant.